Emotional Intelligence (EQ) and Employee Engagement in Organizations - The Connection

Studies have shown that the quality of a person's emotional intelligence has a direct effect on their level of job engagement, providing evidence for the concept of “emotional labor” - the idea that emotion management is a valuable skill in the workplace.

Emotionally intelligent workers are more likely to be highly engaged in their roles, displaying enthusiasm, responsibility, and pride in their work. This can especially be seen in customer service sectors, where service providers with higher emotional intelligence are often seen as being better equipped to respond to customer needs.

It may also be the case that those with higher levels of emotional intelligence can better handle and manage stress, particularly in a workplace context, which may lead to improved engagement and performance.

In addition, people with enhanced emotional intelligence capabilities can better form relationships and collaborate with colleagues, which in turn can lead to greater job satisfaction, loyalty, and effectiveness on the job.

Ultimately, improved emotional intelligence leads to more meaningful and purposeful approach to one’s work and this is what ensures the Individual is consistently highly engaged in the workplace. Organizations who want to increase their Employee Engagement scores should think of boosting the Emotional Intelligence Scores or Emotional Quotient (EQ) of the employees.